• "Bİ ŞOFÖR" is the smart application owned by Bi Şoför Taşımacılık Hizmetleri Turizm Sanayi ve Dış Ticaret Ltd. Şti.
• "CUSTOMER" The person registered with the application and buy order using the App.
• "APPLICATION" Bİ ŞOFÖR's application or web site which can be used on mobile and other devices with internet connection where the services and which all intellectual and industrial property rights are owned by Bİ ŞOFÖR.
• "DRIVER" In the mobile application of Bİ ŞOFÖR, Drivers who work after their applications are approved.
• "CONTRACT" is the subject of these terms of use, the terms of use of the services to be provided through the user CUSTOMERS and the Bİ ŞOFÖR APPLICATION, and the determination of the rights and obligations of the parties related to this.

Application and Membership

• The customer downloads the application, fills in the required sections for registration, confirms the verification code sent to the GSM number, enter password and can start using it in accordance with the content of these Terms of Use.
• The Customer, accepts that all information provided while registering to the App is complete, accurate and up-to-date at all times and in every respect. Customer may update its information at all times through the App.
• The Customer, After completing all the sections required for registration on the Application, declares and accepts that the personal data shared with Bİ ŞOFÖR will be processed within the scope of the Clarification Text included in the application.
• The use of App is free of charge. Services offered within the application are paid.

Use of the App

• Customer downloads the Application, registers for the Application and after opening the Application, selects one of the services Now, Daily, Gesture or Intercity. Within the service chosen, marks location or the address wants for pickup on the Application, clicks on the "Let the Driver Come" button, the driver who is closest to customers location or desired address is directed by the system. When the Driver accepts the call, arrives at the location marked by the Customer in the application during the estimated arrival time.
• Customer may cancel the request until the Driver accepts the call. For cancellations made after the Driver accepts the call, cancellation fees are charged to the Customer's credit or debit card registered in the system.
• Cancellation fees; After the Customer confirms the service chosen, can cancel it free of charge for once within 5 minutes. In case of more than one cancellation, Bİ ŞOFÖR has the right to freeze the account automatically. For cancellations longer than 5 minutes, the entire "Initial Fee" of the requested service is charged to the Customer's credit or debit card registered in the system. The Customer accepts, declares and undertakes to collect these cancellation fees from the credit card or debit card registered in the system.
• Customer agrees and undertakes to meet at the agreed location, at the agreed time with the Driver, in case of a Now, Daily, Gesture or Intercity driver request.
• Customer can make the payment via the application by choosing one of the debit card, credit card or cash options. Customer is deemed to have performed its payment obligations owed to Bİ ŞOFÖR upon making payments to Bİ ŞOFÖR.
• Customer cannot request a new service without paying the service fee.
• In the Customer's service requests, in cases where the Driver does not come to the address entered through the Application, no cancellation fee is charged from the Customer.
• If the Customer is not present at the promised time and place agreed with the Driver, and the Driver cannot be reached to Customer, the Driver will wait for a total of 20 minutes and leave the meeting point by informing Bİ ŞOFÖR in writing on the grounds that the Customer has not fulfilled his commitment. In this case, the customer accepts, declares and undertakes to collect the service fee and the entire unit price without the campaign, which has chosen from the credit card or debit card registered in the system.
• If the Customer is present at the agreed time and place agreed with the Driver, the Driver informs the Customer through the Application when arrives at the meeting place and waits for a maximum of 10 minutes free of charge. Waiting after 10 minutes is calculated according to the "Pricing" policy in the App and added to the total amount.
• At the end of the service received by the Customer, the Driver ends the journey through the application. The calculated amount appears on the Customer's screen in the application and the confirmation button appears. The Customer makes the payment by clicking the 'Confirmation' button. With the realization of the payment, the Customer's payment obligation ends.
• Customer may use 3D Secure option for payment transactions to ensure information security.
• Customer will be required to enter her/his credit or debit card information onto the App Payment System once, after which she/he will be able to use the Online Payment System without being required to enter additional informaiton.
• If the credit card or debit card being used on the Online Payment System does not have sufficient limit or the credit card payment cannot be processed for any other reason, the Customer can use another previously saved credit card/bank card or can make a payment again by defining a new credit or debit card.
• If the Customer does not approve the payment despite receiving service, he/she accepts, declares and undertakes to collect the entire service fee from the credit card or debit card registered in the system.
• Customer is liable to pay the minimum "Initial Fee" in cash to the Driver when the service starts. When the trip is over, the customer is obliged to pay the remaining amount in cash to the driver, after deducting the initial fee from the total service fee.
• In case of cancellations regarding service requests made by the Customer by marking a Cash payment, the cancellation fee is collected from the Customer's credit or debit card registered in the system. The Customer accepts, declares and undertakes to collect these cancellation fees from the credit card or debit card registered in the system.
• Customer's credit card or debit card information is not known by Bİ ŞOFÖR, online payment infrastructure is provided by organizations that have legal permissions in this regard.
• If the Customer's electronic devices (phone, computer, tablet, etc.) on which the Customer has downloaded and used the Application are stolen or lost, the card information cannot reach third parties. However, Customer is required to notify Bİ ŞOFÖR and terminate its use of the card. Third parties may otherwise be able to continue making Bİ ŞOFÖR order payments through the App. Bİ ŞOFÖR cannot be held responsible in such cases.
• Customer can report positive and negative opinions about the Driver that he/she receives service from. It can give points through the system and report the driver that it is complaining about to Bİ ŞOFÖR via the Application or by calling Customer Services. Bİ ŞOFÖR conducts a detailed examination of the complaint, gives the necessary warnings to the driver in cases where the driver is at fault, and may terminate the business relationship with the driver, depending on what the fault is or if it is repeated. The Bİ ŞOFÖR application aims to provide the best service in line with the needs of the Customer and has meticulously selected its drivers for this purpose. But other than these, the Driver cannot be held responsible under any circumstances in connection with his behavior.
• Customer agrees to use the App lawfully and properly and that he/she will be legally held liable for any unlawful action using the App. Bİ ŞOFÖR cannot be held liable directly or indirectly for any unlawful transaction made and/or action taken within or through the App by the Customer.
• Customer agrees that Bİ ŞOFÖR cannot be held responsible, directly or indirectly, for any transactions and/or actions performed by the Driver and/or third parties in violation of these Terms or law over the App or via the App.
• Customer agrees not to take any action that could be abusive of the services offered by Bİ ŞOFÖR paid/free of charge.
• Customer agrees that she/he is fully responsible for the security and storage of her/his system access tools (username, password, etc.) used in order to benefit from the services offered by Bİ ŞOFÖR through the App.
• Customer agrees will not to use any visual and auditory image in the App that will constitute to Driver's and/or any other third parties' real or personal rights and assets.
• Customer declares and accepts that she/he has voluntarily made her/his vehicle available to a third party through the Application and that, as the owner or user of the vehicle, she/he is aware of the legal responsibility of this situation and takes this responsibility herself/himself.
• In case the vehicle, for which service is requested, lacks automobile insurance and compulsory traffic insurance, Bİ ŞOFÖR is entitled to refuse to deliver the service.
• Customer accepts that she/he is personally responsible for all damages or compensations in case of accident, damage, fire, etc. that may occur during the journey, service, inside or outside the car. Customer declares and undertakes that Bİ ŞOFÖR shall not be held responsibleand that the Customer will not claim any material/non-pecuniary damages from Bİ ŞOFÖR with regard to the same and the Customer waives those rights, declares and undertakes that she/he will use her own car insurance or personal means to repair the damage.
• Customer can benefit from promotions or campaigns. In order to benefit from the relevant promotion/campaign, the Customer must comply with the terms of the promotion/campaign and must not engage in fraudulent behavior (including making misleading statements or creating false Customer profiles to take advantage of the promotion/campaign).
• Customer may cancel her/his membership at any time by pressing the "Cancel Membership" or calling Bİ ŞOFÖR customer services at 0850 3083888. Customer cannot open another record with the GSM number she/he defined for her/his canceled membership, but she/he can reopen her/his canceled membership with the same information.
• Customer may not use, share, distribute, exhibit, reproduce or make derivative works of all property rights subject to the property of Bİ ŞOFÖR without the permission of Bİ ŞOFÖR.
• Bİ ŞOFÖR reserves the right to suspend or terminate the Customer's membership to the App in case the Customer breaches these Terms.
• Bİ ŞIFÖR makes every effort to reflect the truth, such as the estimated arrival time of the driver guided through the application, and the distance between her/his and the Customer. However, cannot be held responsible for the fact that this information does not reflect one hundred percent truth.
• In the event Customer fails to utilize services due to technical malfunctions caused by Customer, Bİ ŞOFÖR shall not be held liable for its failure to perform its obligations and no claim can be made to Bİ ŞOFÖR in such respect, under any title.
• Driver/Personnel providing services within the scope of the application are personally subject to the provisions of the applicable legislation due to their behavior and words that would constitute a crime. In such cases, Bİ ŞOFÖR has no responsibility.
• Bİ ŞOFÖR may withdraw, suspend and/or terminate the access of the Customer to the App in case the Customer acts in violation of the relevant campaign/promotion conditions and/or engages in a fraudulent manner.
• These terms shall be valid and will continue to be in effect until the Customer terminates her/his membership.
• Bİ ŞOFÖR is not responsible for any direct or indirect damages and expenses that may arise as a result of any errors, interruptions, delays, viruses, line and/or system failures that may occur during the use of the Mobile Application.
• Bİ ŞOFÖR reserves the right to change, update, suspend or stop the services, information, images and other elements offered through the mobile application without prior notice. It is the Customer's responsibility to follow the current version of the application.
• Bİ ŞOFÖR, the design of the App, the software, html code and all kinds of trademarks, designs, logos, trade dress, slogans and all other content created by Bİ ŞOFÖR regarding them are the property of Bİ ŞOFÖR.
• The implemnetation and interpretation of these Terms shall be governed by and the legal relationships arimsing hereunder will be construed in accordance with the laws of the Republic of Turkey and any dispute arising hereunder or in connection with these Terms shall be settled by Istanbul (Central) Courts and Execution Offices.
• This Agreement has entered into force with Customer clicking the "I accept the terms, declares and undertakes." button, mutual agreement of the Parties following the on-line approval of Customer.

Privacy Policy and Protection of Personal Data

• Bİ ŞOFÖR attaches importance to the protection and confidentiality of its customers' information. Bİ ŞOFÖR take utmost care to process and protect the personal data of customers, in accordance with the Personal Data Protection Law No. 6698 ("the PDPL"),
• Detailed information about the measures taken by Bİ ŞOFÖR's to protect personal data for Customers;
• Bİ ŞOFÖR process your personal data based on the legal grounds specified in Articles 5 the Law on the Protection of Personal Data.
• Based on the legal reason that it is necessary to process your personal data for the establishment or performance of a contract; For Bİ ŞOFÖR services signing up process to mobile application and transactions regarding account creation, to verify your identity and ensure account activation, receiving drivers requests, directing the appropriate driver according to the demands, executing the communication between drivers and customers,
• Based on the legal ground that data processing is necessary to fulfill our legal obligations; for the purposes of fulfilling our legal obligations and conducting our activities in accordance with the legislation, in cases where authorized institutions or organizations make a request from Bİ ŞOFÖR or where we are expected to notify these institutions,
• Based on the legal ground that data processing is mandatory for the establishment, exercise, or protection of a right; in case of a possible dispute, for the purposes of protecting and exercising our rights, executing legal processes, and following up and concluding requests/complaints,
• Based on the legal ground that data processing is necessary for our legitimate interests, provided that it does not harm the fundamental rights and freedoms of the data subject; within the scope of mobile application use, prevention of fraud and forgery, detection and analysis of financial and security risks, detection, prevention and development of system errors and problems encountered in application use, supervision and data analysis in order to improve the services offered, ensuring the security and functionality of the services and application processes offered, conducting customer satisfaction and communication processes.
• For commercial electronic message submissions, explicit consent is also required. In addition, commercial electronic messages will not be sent unless you have given explicit consent.
• We also process your location data in order to enable the driver and customer to confirm their location and to meet with the driver at the designated location, if you allow your location data to be processed when logging into the mobile application or in the application settings,

The information collected through the mobile application and the purposes of using this information are as follows;

• Name-surname, gender, profile photo,
• Customer ID,
• Phone number, e-mail, address, favorite address,
• Payment instruments, payment amount, payment method, payment and invoice details,
• Order history, order information, number of orders,
• Application usage information, services visited within the Application, preferences, likes, interests and usage habits, advertising ID (identifiers), billing information, comments, points and evaluation information,
• To provide access to the domains within the Application,
• Examining, evaluating and finalizing the customer's requests/complaints regarding the services received,
• Working towards customer satisfaction,
• Bİ ŞOFÖR conducting our activities in accordance with the legislation and to store the data that is required to be retained within the scope of our legal obligations.
• Bİ ŞOFÖR review of services, carrying out reporting studies on the products and services of the Application,
• To detect and prevent fraud and abuse of our campaigns, discounts, and the services.
• To inform Customers about updates, fixes and innovations in the application,
• Conducting legal processes,

- [ ] I accept the terms, declares and undertakes.